At rich11bd, your privacy matters as much as your winnings. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it and what rights you have over it. We keep things straightforward — no legal jargon, no hidden surprises.
Six core principles that guide how rich11bd handles your personal information every single day.
rich11bd only collects the personal data that is strictly necessary to operate your account, process your payments and comply with regulatory requirements. We do not collect data for the sake of it. If we do not need it, we do not ask for it. Your name, mobile number, date of birth and payment details are the core data points we hold.
Every connection to rich11bd is protected by TLS 1.3 encryption. Your login credentials, payment details and personal information are transmitted over encrypted channels at all times. Data stored on our servers is encrypted at rest. Even if someone intercepted your connection, they would see nothing useful.
rich11bd will never sell, rent or trade your personal data to any third party for marketing or commercial purposes. The only third parties who ever receive your data are those directly involved in operating the platform — payment processors like bKash and Nagad, identity verification providers and our licensed gaming software partners.
rich11bd is upfront about every data processing activity. This Privacy Policy tells you exactly what we collect, why we collect it and how long we keep it. There are no hidden data pipelines, no silent profiling and no undisclosed sharing arrangements. What you read here is exactly what happens with your data.
You have the right to access, correct, export and delete the personal data rich11bd holds about you. You can exercise any of these rights at any time by contacting our support team. We will respond to all data rights requests within 30 days. Deletion requests are honoured in full, subject only to our legal retention obligations.
rich11bd does not hold your data indefinitely. Each category of data has a defined retention period based on its purpose and our legal obligations. Account data is retained for five years after account closure to meet anti-money laundering requirements. Marketing preferences are deleted as soon as you withdraw consent.
Welcome to the rich11bd Privacy Policy. rich11bd is an online gaming and live casino platform built for players in Bangladesh. We offer live dealer games, sports betting, slots and fishing games — all accessible via our website and Android app. When you use rich11bd, you share certain personal information with us. This Privacy Policy explains what that information is, how we handle it and what your rights are.
rich11bd takes privacy seriously. We are committed to being transparent about our data practices and to giving every player in Bangladesh meaningful control over their personal information. This policy applies to all data collected through the rich11bd website, the rich11bd Android app and any other interface through which you access the platform.
By creating a rich11bd account or using the platform in any way, you confirm that you have read this Privacy Policy and that you consent to the data practices described here. If you do not agree, please do not use the rich11bd platform.
If you have questions about this Privacy Policy or about how rich11bd handles your personal data, you can contact the rich11bd support team at any time via live chat or by emailing [email protected].
rich11bd collects personal data in two ways: data you provide directly when you register and use the platform, and data that is collected automatically when you interact with the rich11bd website or app.
Data you provide directly:
Data collected automatically:
rich11bd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is required for identity verification under our licensing obligations.
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, NID number | Provided by you |
| Contact Data | Mobile number, email address | Provided by you |
| Financial Data | bKash/Nagad number, transaction history | Provided by you & payment processor |
| Technical Data | IP address, device ID, browser type | Collected automatically |
| Usage Data | Pages visited, games played, session time | Collected automatically |
| Communications Data | Support chat logs, email correspondence | Provided by you |
rich11bd uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The main purposes for which rich11bd processes your personal data are:
You can opt out of rich11bd marketing communications at any time by updating your communication preferences in your account settings or by contacting support. Opting out of marketing will not affect your ability to use the platform.
rich11bd processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
If you would like more information about the specific legal basis that applies to any particular processing activity carried out by rich11bd, please contact the support team.
rich11bd uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in, maintain session state, enable core platform functions | No — required for the platform to work |
| Analytics Cookies | Track page views, session duration and navigation paths to help us improve the platform | Yes — via cookie preferences |
| Preference Cookies | Remember your language, display settings and game preferences | Yes — via cookie preferences |
| Security Cookies | Detect fraudulent login attempts and protect your account | No — required for account security |
rich11bd does not use third-party advertising cookies or cross-site tracking cookies. You can manage your cookie preferences at any time through your browser settings. Note that disabling essential or security cookies may affect your ability to use the rich11bd platform.
The rich11bd Android app uses equivalent device identifiers and session tokens in place of browser cookies. These function in the same way and are subject to the same privacy protections described in this section.
rich11bd does not sell, rent or trade your personal data to any third party. We share your data only with the specific categories of third-party service providers listed below, and only to the extent necessary for them to perform their services for rich11bd.
All third-party service providers who receive data from rich11bd are contractually required to handle that data in accordance with applicable privacy laws and to use it only for the specific purpose for which it was shared.
rich11bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:
In the event of a data breach that affects your personal data, rich11bd will notify you as soon as practicable and will take immediate steps to contain the breach and minimise any harm. We will also notify the relevant regulatory authority as required by our licensing obligations.
While rich11bd takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your rich11bd password secure, do not share it with anyone and contact support immediately if you suspect your account has been compromised.
rich11bd retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by law. The table below summarises the retention periods that apply to the main categories of data held by rich11bd.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | Anti-money laundering legal obligation |
| Transaction records | 5 years after transaction date | Financial regulatory requirement |
| Game session logs | 2 years after session date | Dispute resolution and audit purposes |
| Support communications | 3 years after case closure | Quality assurance and dispute resolution |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Analytics & usage data | 13 months on a rolling basis | Platform improvement |
When the applicable retention period expires, rich11bd will securely delete or anonymise your personal data. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.
As a rich11bd player, you have the following rights in relation to your personal data. You can exercise any of these rights at any time by contacting the rich11bd support team.
rich11bd will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights.
To exercise any of your data rights, contact the rich11bd support team via live chat or email at [email protected]. Please include your registered mobile number and a brief description of your request so we can process it efficiently.
rich11bd is strictly an adults-only platform. The minimum age to register and play on rich11bd is 18 years. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you believe your child has registered on rich11bd, please contact us immediately at [email protected] and we will close the account and delete all associated data without delay.
rich11bd uses age verification checks during the registration process and reserves the right to request proof of age at any time. Any account found to belong to a minor will be closed immediately and any balance will be returned to the payment source used for deposits.
rich11bd may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law or changes to the rich11bd platform. When we make material changes to this policy, we will notify active players via email or an in-platform notification before the changes take effect.
The current version of this Privacy Policy is always available on this page. The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this page periodically to stay informed about how rich11bd protects your personal data.
Continued use of the rich11bd platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account.
If you have any questions, concerns or requests relating to this Privacy Policy or to how rich11bd handles your personal data, please get in touch. Our support team is available 24 hours a day, seven days a week.
Now that you know exactly how rich11bd handles your data, join thousands of players in Bangladesh who trust rich11bd for safe, fair and exciting online gaming. Register today and claim your welcome bonus.